Strata, HOA and building management
HOA management software that tracks every maintenance request
Owners get their answer on WhatsApp, every report becomes a tracked ticket, and late service charges are chased without you.
Some of the businesses that trust us
In short
AI Fusion Partner builds custom HOA and strata management software with an agent that answers owners' routine questions on WhatsApp and email and turns every report into a ticket for the community manager. Service charges are prepared and late payments chased. These modules are in service at a villa management company in Bali.
Updated on
What you stop chasing
- Community managers field dozens of calls, emails and WhatsApp messages a day for questions that already have an answer.
- A leak is tracked across emails, calls and contractors, and the owner never knows where their request stands.
- Preparing general meetings and chasing unpaid service charges eats whole evenings.
Watch the agent answer your customer
Hi, water is dripping from the bathroom ceiling in unit 1204. I think it's coming from upstairs.
Meanwhile, in your software
Sound like your business?
Describe it to the agent. It tells you what we would build and books the call if there is a real case.
What your software does for you
Owners get an answer
WhatsApp and email together. The agent recognises the owner, answers from your records, or hands over to the manager.
Every issue becomes a ticket
A report becomes an assigned ticket, with photo, building and unit. Ten residents, same fault: still one ticket.
Contractor work tracked
Each ticket keeps the job history. Contractors close the job by link, with a photo: built and tested.
Service charges and reminders
Service charge invoices prepared each period, transfer receipts matched to the right invoice, late payers chased in stages.
Contractor quotes and invoices
Contractor invoices are read and linked to the building. Quote comparison is built to measure, around how you work.
General meetings prepared from the record
The year's tickets, quotes and arrears are already there. Agendas and notices can be built to measure from them.
The agents working for you
From the call to your first module live
- 1
A first call
Show us how owners' requests come in and how an incident is followed up today.
- 2
A diagnostic
Where your managers' hours go: repeat questions, incidents, meetings or arrears, and what can wait.
- 3
Inbox and tickets first
Messages in one place and every incident as a ticket, running alongside your current accounting.
- 4
Then the agents
Answers to routine questions, service charges, reminders, meeting preparation: we add what frees up your managers.
Rather talk it through with a person?
Pick a 30-minute video call with the team. You leave knowing what is worth building.
Your questions, answered
Does it replace our strata accounting software?
Not necessarily. The strata management software we build handles owner relations, incidents, service charges and reminders. The books can stay in your current tool: we decide during the diagnostic what connects and what moves over.
Can the agent answer a legal question from an owner?
No. It answers routine questions from the building's information (opening hours, contacts, next meeting, status of a ticket) and passes anything that needs a judgement to the manager.
A resident reports a leak on Sunday night. What happens?
The agent collects the photo, building and location, opens the ticket and alerts the team. The emergency is handled according to your on-call rules, which we set up with you.
Can owners write in their own language?
Yes. In mixed buildings, the agent replies in each owner's language, and conversations can be translated for your team.
Do you already work with HOA or strata managers?
Not yet, and we say so. The modules for messages, incidents, invoicing and reminders are in service at a villa management company in Bali, which also works with owners and contractors.
Related businesses
- Field service and maintenanceTechnicians arrive with the unit's history, every visit closes with a photo, and the chlorine you use ends up on the invoice.
- Cleaning companyCover is found in one move, a disputed visit is settled with a photo, and contract invoices are prepared every month.
- Accounting firmClients send documents however they like, they land filed in the right folder, and your staff stop chasing by hand.
Let your managers run buildings, not answer the same question again.
Describe your company to our agent. If there is a real fit, it books your call with the team.