Stop your front desk
being a warzone by 10 AM.
“We were losing patients to the clinic with the faster WhatsApp, not the better doctor.”
A free audit. We read your real WhatsApp, count the ghosted appointments, price the lost tourists. You keep the written report and decide if we ship the fix.
No deck, no follow-up sequence. Sami runs every audit himself, 5 a month max. Read the live Bali case study →
In the Bali medical ecosystem
Live · WhatsApp AIGhosted appointments.
Silent inbox. Doctors stuck doing admin.
Six numbers we hear in every discovery call with a Bali clinic owner. If three of these sound like your week, this brochure pays for itself.
30% of your slots vanish every week.
Bali clinics no-show 28 to 35%. For a 3-chair dental, that's $1,800 to $3,200 a month paying rent for empty chairs. Manual rescheduling recovers maybe 12% of it. The rest is gone.
WhatsApp goes silent at 6 PM.
63% of after-hours messages never get a reply. The clinic down the road answers a Russian tourist in two minutes. Yours sees it the next morning. Patient already booked elsewhere.
Doctors doing data entry like glorified clerks.
17 hours a week per doctor on scheduling, insurance forms, and patient record entry. That's $1,900 in billable time lost per doctor, every month. Your best clinician is your slowest receptionist after 7 PM.
Russian tourist points at his chest. No one can ask "where".
58% of Bali clinics have no real-time translation. Each lost tourist is $220 in revenue plus $880 in referrals walking out the door. 22% of bookings cancel pre-arrival because of the language gap.
The recall list rotting in an Excel sheet.
Dental cleanings every 6 months. Diabetic screenings every 3. 76% of clinics still track this on paper, miss half the patients, and leave $1,200 to $2,400 a month on the table.
$8,500 fines on the consent forms you're using today.
Since October 2024, Indonesia's health data law (PDPL) makes Bahasa-only consent forms a fineable offence on foreign patients. Most clinics don't even realise the form they hand out already counts as a breach.
Stop the bleed. Cash in hand by next payroll.
The same three fixes that pay back fastest in every Bali clinic we audit. Each pillar ships independently, each one stands on its own ROI. Pick one, pick all three.
WhatsApp receptionist that doesn't sleep.
A 3 AM message from a Russian tourist gets answered in 60 seconds, in Russian. Qualifies urgency, quotes from your real price list, books straight into your calendar. Inside one of our Bali clinics: 200+ inquiries a month handled with no after-hours drop-off. Solves the silent inbox and the tourist you can't talk to.
- 1Under 60-second reply, 24/7
- 1Indonesian, English, Russian, Mandarin out of the box
- 1Anything clinical gets a doctor sign-off in one tap
Cut ghosted appointments from 30% to around 11%.
Three reminders. 48 hours out: SMS. 24 hours: WhatsApp with a one-tap confirm. 2 hours: a voice call if they still haven't replied. Industry pattern is a drop from around 30% no-shows to around 11%. The recovered chair time typically pays the build back inside the first month. Solves the 30% of slots that vanish every week.
- 2"Your slot is reserved until 9:15. Reply YES to confirm."
- 2Reschedule and cancel in WhatsApp, never on the phone
- 2Calendar held in real time, no double-books
Doctor approves in 30 seconds. Patient gets a doctor-signed reply.
The AI drafts patient replies, intake notes, quote responses. Your doctor reads, edits if needed, taps approve, sends. 17 hours of weekly admin per doctor drops under 3. That's most of the week back for patients, not paperwork. Solves the data-entry trap your doctors are stuck in.
- 3Morning brief: today's appointments, flagged cases, no-shows to call
- 3Friday owner report: revenue, channel mix, what's next week
- 3Every clinical message routes through a human before it leaves
Triage, insurance, recall,
tourist follow-up. Same brain.
Once the front desk is on the same WhatsApp brain, the rest of the leaks close themselves. Your doctors still do the medicine. The AI just makes sure the right person sees the right case at the right moment.
Urgent cases jump the queue automatically.
Chest pain, fever in a child, bleeding, anything that reads as urgent: the AI escalates inside 60 seconds. On-call doctor gets a Telegram ping with the full chat attached. Patient gets a human in minutes, not the next morning.
End the "submit, wait, call, resubmit" cycle.
Your accepted insurers, direct-billing partners and cash prices live in one place. The AI quotes the same numbers your front desk would, every time, in every language. Pre-check eligibility before the appointment. Benchmark: kills the chase cycle and recovers a four-figure monthly chunk in prevented denials.
Stop the recall list rotting in an Excel sheet.
Dental cleanings every 6 months, diabetic screenings every 3, post-procedure check-ups at the right cadence. The AI segments by condition and sends personalised reminders in the patient's language. Benchmark: clinics that segment recalls this way typically lift follow-up attendance from around 40% to 60-70%.
Tourists stop vanishing after discharge.
77% of Bali clinics send zero post-visit messages to tourists. 89% never come back. The AI sends recovery instructions and a review prompt in the patient's language, then a check-in three months later. Each recovered tourist is $220 in revenue plus $880 in referrals.
Your doctors, your nurses, your front desk team stay yours. We just stop the chaos around them.
Inside Abdi Medicca, one of our Bali clinics.
Six months ago, Pak Dedi was answering WhatsApp at midnight and still missing tourist inquiries by sunrise. Today, Amanda, the WhatsApp agent we built for the clinic, greets patients in 60 seconds, every hour of the day, in three languages. He hasn't typed a midnight WhatsApp reply since she went live.
“We were losing patients to the clinic with the faster WhatsApp, not the better doctor.”
Pak Dedi told us that on day one. The clinic next door had a junior receptionist replying in two minutes. His doctors were typing intake notes at 11 PM. Six months later, his front desk handles 200+ inquiries a month without anyone touching the keyboard after dinner.
- ✓Amanda: a WhatsApp agent who knows the doctors, the prices, the prep instructions, and three languages.
- ✓200+ patient inquiries handled monthly with no after-hours drop-off, on the same WhatsApp number Pak Dedi had before.
- ✓Every clinical draft routes to the doctor first. One tap to approve, edit and send. The AI never gives a diagnosis.
- ✓Morning brief: today's appointments, flagged cases, no-shows to call. Friday owner report: revenue, channels, what's coming.
- ✓Ready for Indonesia's health data law (PDPL) from day one. Local hosting, audit log on every consent, forms in the patient's actual language.
Want to call Pak Dedi yourself before you sign anything? Silmi will connect you →
Marketing & recall on autopilot.
Appointments need a steady flow of inbound. Inbound needs content and recall, week after week, in the languages your patients actually speak. We hand most of that engine to the AI so your team can focus on the patients in front of them.
Instagram & TikTok for clinics
From the photos and short clips your team already takes, the AI puts out around 30 posts a month. Captions in your clinic's voice, hashtags tuned for Bali healthcare, scheduled across Instagram, TikTok and Facebook. You stop paying an agency to do this for you.
- Captions in EN · ID · FR
- Doctor introductions, before/after, FAQ posts
- Auto-post, or a queue you approve in two minutes
Reels & short-form video
Dump raw phone footage from the clinic into a folder. The AI cuts it into vertical reels with hooks, subtitles and music ready to publish. This is the format pulling most of the new direct inbound on Bali clinics right now, especially for aesthetic and dental.
- Built from raw clips, phone or studio
- Intros and end-cards in your clinic's style
- Subtitles burned in automatically
DMs & comments on every platform
Instagram and TikTok DMs land in the same AI front desk that runs your WhatsApp. One trained agent, every inbox. Comments get a personal reply inside a few minutes, not a few days later, and real leads get pushed straight to your team.
- IG, TikTok, FB and WhatsApp on one brain
- Comments answered with the right tone for the mood
- Real patient leads pushed straight to the front desk
Google reviews & public reply drafts
Every new review on Google, Facebook or Practo lands with a draft reply ready in your tone of voice and the right language. Your doctor approves it in one click. The angry ones get answered fast, without the usual scramble.
- Written in your voice, not a template
- Sensitive ones get flagged for a human first
- Tracks anything the clinic should be hearing about
Recall & rebook engine
Past patients, anniversaries of their last visit, recommended follow-ups. The AI segments them and sequences the WhatsApp messages for you. The campaigns pull from the same database that runs your front desk, so repeat visits come through without anyone manually chasing them.
- Segmented by service and last visit
- Triggers itself on the right cadence
- Tells you exactly how many appointments it brought back
Pricing & package intelligence
The AI watches your booking patterns, the local comp set, your own occupancy and which services are converting. Once a week it surfaces specific suggestions: a package to offer, a price to test, a slot to fill. You still hit Apply yourself. You just stop guessing.
- Inputs from your booking and comp data
- Recommendations per service, per week
- Apply with one click straight to your price list
Same brain on every channel, so your clinic stays top of mind without anyone scheduling a single post.
Honest numbers, not "let's get on a call to discuss".
These ranges cover most Bali clinics we talk to. Final number depends on integrations, languages and team size. Walk into the audit already knowing roughly what you'd pay.
We're onboarding a limited number of founding partners this quarter. Founding slots get reduced setup. Once the slots are filled, pricing returns to standard.
Single module
+ $300–400 / month
Pick one of the three pillars to start, usually the AI front desk on WhatsApp. We scope and ship in 3 to 4 weeks, then keep tuning it month after month.
Clinic partnership
+ $500–700 / month
The full three-pillar stack live in your clinic: AI front desk, booking automation, daily briefs and owner reports. Embedded monthly, every channel connected.
Custom build
monthly partnership extra
You have something unusual: a multi-site clinic group, a specialised vertical (fertility, oncology), an existing EMR. We scope it on a call and quote in a week.
All prices in USD, before tax. Setup billed in two tranches (50% / 50%). Monthly cancellable with 30 days' notice.
Questions we get every week.
How long until we go live?
Three to four weeks for a single module from kick-off to first message sent in production. Six to eight weeks for the full three-pillar build with calendar, reminders and the owner report wired in.
Will the AI give medical advice to patients?
No. The AI handles intake, pricing, scheduling and admin. Anything clinical, including symptom questions, treatment plans, medication questions, gets flagged for a doctor with the full chat history attached. We call this doctor-safe by design.
Does it integrate with my existing booking software or EMR?
Google Calendar is wired and live at Abdi Medicca today. If you're on Cal.com, SimpleClinic, Practo, Klinik Pintar or another scheduling tool, we scope the integration during the audit. EMR integrations are scoped case by case.
Is patient data safe? What about Indonesian data law?
The WhatsApp number, the conversation history, the database. Everything sits in accounts you own. We follow Indonesia's health data law (UU PDP / PDPL): local hosting, audit log on every consent, no third-party data sharing. The AI is configured to never store sensitive clinical information in plain text. We brief your team on the right boundaries during onboarding.
What languages does it speak?
Indonesian, English, Russian and Mandarin out of the box. Add any other language during scoping. Each patient gets answered in the language they wrote in.
What if my staff don't speak English?
The dashboard runs in English. Silmi handles training and ongoing support in Bahasa Indonesia for your team directly, in person at your clinic if you're in Canggu, Seminyak or Ubud.
No agency, no junior PM, no ticket queue.
Sami builds. Silmi handles the ground. That's the whole team. We sit inside your clinic every month, tuning the AI as your doctors, services and patient mix change. First build ships in weeks. The partnership is what makes the rest worth doing.
Sami Ouaguenouni
Founder · AI Strategy & Engineering
Belgian, based in Bali. Runs every engagement himself, from the first discovery call through scoping and the build. 10+ businesses launched across four continents. Speaks French and English, working on his Indonesian.
Silmi Alifia Nabila
Founder AFP Indonesia · Client Success
Also based in Bali. She's the person you'll be messaging week to week for onboarding, training and anything that needs a human on the ground. Bahasa Indonesia and English, with hands-on time at your clinic.
Embedded, not contracted.
We don't drop code and disappear. We're inside your front desk every month, tuning prompts, fixing what drifts and shipping the next iteration before you have to ask.
Built in Bali.
Same time zone as you. Same internet outages too. We know which booking tools actually work here, what expat patients ask, and how a Russian late-night inquiry reads differently from an Australian one.
Medical is a real vertical for us.
WhatsApp, Google Calendar, doctor briefs, owner reports, insurance lists. We've already wired it together for a Bali clinic. You inherit those integrations on day one.
Founder-led, no middlemen.
Sami runs every engagement himself. There's no account manager between you and the person actually building it. No ticket queue either.
Your real numbers. A written report. You decide.
We read your real WhatsApp. We count the ghosted appointments, price the lost tourists, the admin hours per doctor. You get a written audit with the numbers in your name. No deck. No follow-up sequence. You keep the report and decide if we ship the fix. Want to call Pak Dedi at Abdi Medicca first? Silmi will connect you.
3 founding-partner slots left for Bali clinics, Q2 2026. Sami runs every audit himself.
Prefer email? [email protected]